Frequently Asked Questions
You can also email us if you have any further questions
Zelp is primarily a customer support platform. Chatbots are one of the many features that you can leverage to automate your workflows and off-load repetitive customer queries and tasks.
Absolutely not! You can continue to use our social media support inbox which would include all the inbox, support and team collaboration features. Although, we recommend enabling chatbots for your social media accounts for a complete experience, it's completely optional.
Yes. All bots can be toggled from a live state into a 'testing' state, which ensures only your test customers get responded to by the bot.
Pricing would be calculated based on the number of team members and social media accounts that you choose to connect.
We currently support Twitter and Facebook.
There is no limit to the number of accounts you can connect. All incoming messages from all accounts land straight into your inbox.
Yes, please contact us and we'll set you up within minutes!
We accept cheques, wire transfers and paypal. We recommend you get in touch with us if you have custom requirements regarding payments.
Zelp is free to try for 14 days. Get in touch with us and we will set you up within minutes.