Transform your social media customer experience
Zelp helps your business stand out by enabling you to create meaningful and differentiating customer support experiences on social media
We help you put your customer support on cruise control
Deploy custom chatbots on both Facebook and Twitter to streamline the process of providing support, gathering information and receiving feedback
These fully-automated chatbots are easy to create, seamlessly integrate with our support inbox and require absolutely no coding knowledge, so you can have them running in minutes.
It’s easy to create, test and deploy your bots across Facebook and Twitter.
Creating chatbots is hard. It’s even harder to create ones that work the same across different channels. Zelp takes away all the heavy-lifting and lets you focus on creating innovative and consistent experiences.
Zelp lets you test out your chatbots anywhere, anytime. Work out any tweaks and perfect your chatbot before you enable it for all your customers.
Each bot should be designed with your customers in mind. Our super-intuitive editor makes it easy to design the perfect chatbot in minutes.
Your chatbot can actively assign outstanding issues to team members, so they can be resolved in a timely manner
Make your customers feel welcomed by automatically sending custom greetings and welcome messages
Feedback from customers is priceless. Use chatbots to gather and assign CSAT scores to customer issues
Our support inbox is incredibly powerful, even without chatbots. It encourages collaboration and helps your team resolve issues quickly and effectively.
Zelp helps keep things simple by providing you with a unified inbox that gives you access to all social media inquiries from Facebook and Twitter
Time is money, use yours wisely by keeping all social conversations in one easy-to-access place. Take advantage of our inbox features like filters, search, archive, star & tags.
Customers like to feel appreciated. Use quick replies & signatures to seamlessly send personalized responses to your customers.
Your team needs a messaging experience that is simple and intuitive
Customers want to feel like they’re talking to a real person. Use Emojis to make conversations feel more personalized.
Zelp makes it easy to take conversations private, so you can request sensitive information and have detailed conversations without missing a beat.
Zelp makes managing multiple social media accounts a breeze. You can connect multiple accounts and seamlessly switch between them while you reply to customers
Engage with your customers with rich messages that include images, GIFs and videos to create the complete customer experience.
Zelp helps you avoid duplications by letting you know if somebody is already responding to a customer in real time
Leave private notes on customer conversations to collaborate and discuss with your team members
Route customers to the most suitable team member and evenly distribute your workload to increase efficiency
We store your conversation history so you can access and search all customer interactions
Pull crucial information from your CRMs & display them right in your inbox
Know your customers like the back of your hand with their complete profile information
Figure out what works and what doesn’t with our powerful analytics that helps you actively gain insights into your social media customer support operations.
Compare team members to see who stands out and who needs to pick up the pace
Actively track your response times and know how your team is doing
Record CSAT scores, and measure customer satisfaction
Measure how effectively your chatbot is performing, so you can make it even better
Export all reporting for more in-depth examinations and deep-dives
Zelp is free to try for 14 days. Get in touch with us and we will set you up within minutes.